Tribe Lifestyle E Buds Pro TWS in Ear Earbuds with Up to 25H Playtime, BT V5.2, 10mm Dynamic Drive, Smooth Touch Controls with Built-in Mic, Voice Assistant, Type C Portable Charging Case (Black)

Replacement Policy

Customers can request a replacement within 7 days from the date of delivery.
Replacement can be requested if the product is delivered in a defective condition or has physical damage within 24 hours of receipt.
Replacement can be provided if the product is not functioning properly within 7 days from the date of delivery.
Damaged or defective items should be reported to the Tribe Lifestyle support team. The request will be entertained once a Tribe Lifestyle team member has checked and determined the same at their end, typically within 24 hours of receipt of the products.
If the product received is not as shown on the site or as per the specifications, customers must report it to the Tribe Lifestyle support team within 24 hours of receiving the product. The support team will investigate the complaint and make an appropriate decision.
In case of replacement, the entire product package with the product and its accessories intact will be picked up by the courier arranged by Tribe Lifestyle.

A product will not be replaced under the following circumstances: ​
Customer dissatisfaction with the look/sound quality of a defect-free product.
Physical damage not notified within 24 hours of receiving the product.
Damage caused by an electrical surge or any damage caused by the user.
No return or refund shall be provided. However, customers can replace the product unit received within 7 days from the date of delivery and get a replacement.